Blog Knowledge Worker Social Software Track 
Jay Cross
NOVEMBER 15, 2009
If you’re into meta-learning, you should track what’s going on there. Practical ways of influencing educational needs, as well as enterprise strategies, are highlighted as the solutions for knowledge worker evolution are considered. People already share knowledge within the enterprise. DevLearn and KM World.
Jay Cross
JULY 17, 2012
Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that. External blogs and news feeds. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom.
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