Business Communities of Practice Firewalls Knowledge Worker 
Jay Cross
APRIL 16, 2013
This paper addresses how organizations, particularly business organizations, can get more done. Workers who know more get more accomplished. Now it’s often more effective to take control by giving control, by letting “the invisible hand” self-organize worker learning. How workers learn now. Execution is the goal.
Jay Cross
JULY 17, 2012
What worked twenty years ago doesn’t work well in the social, always-on, networked world of business we now inhabit. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. Drucker wrote The Practice of Management. Workers are disgruntled.
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