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Customer Competencies, Co-Creation, and Brand Communities

Skilful Minds

Word of mouth communities and networks using social software are increasingly spread over regional, national, and international borders, making them much more important to those who market branded products and services, online and off. empathy empathy with customers engagement Innovation.

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Learning Power Laws

Tony Karrer

Balmer talks about how a reset of economic expectations during the downturn has created an environment that is putting pressure on business to do more with less. Business flux. and Adoption of Web 2.0 and eLearning 2.0 See eLearning Portal Integration as one example of this. eLearning Technology.

Long Tail 100