Collaborative Learning Communities of Practice Social Software Tagging 
Jay Cross
DECEMBER 7, 2009
Expertise locators connect workers to people with answers; social software connects them with friends and colleagues. Furthermore, far too many CLOs take no responsibility for the social media that makes collaboration work. Fewer still are involved with learning for customers, partners, distributors and the supply chain.
Jay Cross
JULY 17, 2012
The Collaborative Organization 12. Collaborative Culture 15. Collaborative Motivation 16. Collaborative Infrastructure 17. Collaborative Learning 18. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. References 21.
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