Collaborative Learning Effectiveness Knowledge Worker Social Software 
Janet Clarey
APRIL 2, 2009
To provide a community for learning professionals. To provide a collaborative learning environment among cross-functional groups. For knowledge management. As part of a learning plan. To create a place for informal learning. information/knowledge workers. need for peer-to-peer collaboration.
Jay Cross
JULY 17, 2012
The Collaborative Organization 12. Collaborative Culture 15. Collaborative Motivation 16. Collaborative Infrastructure 17. Collaborative Learning 18. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom.
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