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Decisions, decisions. Business decisions.

Jay Cross

Training directors see learners; everyone else sees workers or employees.). Knowledge Workers. The knowledge worker’s objective is to learn what it takes to do the best she can. Incoming workers are more demanding than previous generations. Supporting participation in professional communities of practice.

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Informal Learning – the other 80%

Jay Cross

Now it’s often more effective to take control by giving control, by letting “the invisible hand” self-organize worker learning. The organization establishes the goals and gives the workers flexibility in how to meet them. How workers learn now. Think about a go-getter knowledge worker learns something new. [6]