Communities of Practice Program Social Software Teach 
Jay Cross
DECEMBER 7, 2009
Expertise locators connect workers to people with answers; social software connects them with friends and colleagues. Furthermore, far too many CLOs take no responsibility for the social media that makes collaboration work. The goal is to create constant teaching moments.
Jay Cross
JULY 17, 2012
Training technology focused on the person, not the group: PLATO introduced computer-based training; Stanford pioneered instructional television; teaching machines and programmed instruction enjoyed brief popularity. Training became the first area to get the axe when times were tough and many sound programs were gutted.
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