Compliance Firewalls Knowledge Worker Teach 
Jay Cross's Informal Learning
JANUARY 10, 2009
Competitors do not afford them the luxury of getting approval from higher-ups or checking for compliance with procedures. In the Age of Networks, customers can vanish and knowledge workers cross the chasm in the blink of an eye. Half of a high-school grads lack the fundamental skills required of an entry-level knowledge worker.
Jay Cross
JULY 17, 2012
Training technology focused on the person, not the group: PLATO introduced computer-based training; Stanford pioneered instructional television; teaching machines and programmed instruction enjoyed brief popularity. Workers are disgruntled. Expected from workers… Loyalty, compliance, efficiency. Network Era 2010 -.
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