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Performance Support

Clark Quinn

Jay tells us: Performance support is blossoming in organizations today under the label of Web 2.0. Remember the original premise of PS, making information available to workers instead of forcing them to memorize it? That’s how we use Google and corporate wikis and instant messenger. really gets you performance support.

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Web 2.0 Applications in Learning

Tony Karrer

Method Count Percent Alongside Formal Learning 26 63% Process Information / Training 22 54% Frequently Asked Questions (FAQ) / Support Information 18 44% Commonly used resources, URL's to applications, documentation, Contact Information, etc. eLearning Trends Enterprise 2.0 eLearning Trends Enterprise 2.0

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