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Performance Support

Clark Quinn

Learnscape architects have implemented miniature versions of the internet behind corporate firewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories. This is an interesting take.

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Web 2.0 Applications in Learning

Tony Karrer

This is something that gets discussed as emergent: see Emergent Knowledge Management , Direction of eLearning - Emergence or Big System , and Future Platforms for eLearning. Firewalls - You can certainly install tools behind the firewall. You have to decide about inside the firewall vs. SaaS, but this shouldn't hold you back.

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