Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

Customer Education: The Complete Guide For Your Business

LearnUpon

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. But, how do you increase the chances of this happening? The answer: customer education.

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Ultimate eLearning terms you should know: Part 1 (A-L)

LearnUpon

Here are the eLearning terms you really need to know, from A-L. AICC (Aviation Industry Computer-Based-Training Committee): The first official eLearning content standard, AICC was developed by the Aviation Industry CBT Committee in 1993 as a CD-ROM based standard.

How to Design Performance-Based eLearning Interactions

Tim Slade

One of the most important lessons I learned when I first started designing and developing eLearning courses was the importance of building performance-based eLearning interactions. This is because knowledge and performance aren’t mutually exclusive.

Better Support with Snagit: 4 Tips to Make Your Help Desk More Helpful

TechSmith Camtasia

In everything we do here at TechSmith, our goal is to make our customers happy. Every support team has the same general goals: engage with customers and hopefully solve their issues quickly and with ease. Bulk up your knowledge base. Let me know in the comments!

Learning objectives: Our frenemy

Making Change

” We all know this. What do I mean by “conventional learning objectives?” Do people actually need to “learn” something? A knowledge or skill gap clearly exists. Closing that gap will help solve the problem. They know it.”

How to Link Your Training Programs to Your Business Goals

ProProfs

Did you know that only 36% of organizations have learning strategies aligned with the long term problem that they are trying to solve? Usually, the goal of an employee training program is to enhance the skills, knowledge, and productivity of employees. Find the gaps.

Increase Course Performance with These 7 Tips for Bite-Sized eLearning

Docebo

Fortunately, they have technology on their side, and they know how to use it. In fact, it’s best to stick to just one subject and focus on the bare necessities, such as the key takeaways that learners need to know to carry out a task.

9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Video-based learning is not an unknown concept. Yet L&D pros are challenged with limited budgets, small teams, and a gap in demonstrating return on investment (ROI). Another report by CGS revealed that video-based learning is one of the top methods for effective learning.

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7 Simple Steps to Implement your New Training Program

Paradiso

People from the e-learning fraternity often ask me– “Sach, we know we need solid training programs, but how do we get started?” Whether the gap is related to certain product, features or processes or whatever. It helps you to build a knowledge base.

How Northgate González Market saved half a million dollars with a new approach to training

Axonify

If you work in retail , I know I’m speaking your language. As I’m sure you know, meeting compliancy requirements is mandatory in every industry, so finding a tool with robust reporting capabilities was essential. What do football and training have in common? As a director of training and a football coach on the side, Orona recognized Axonify’s approach to ingraining knowledge to ultimately influence behavior was similar to what he used in coaching.

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Transitioning to a Data Driven Learning Department

CLO Magazine

We live in an increasingly knowledge-based economy. So why do we let the group responsible for improving the value of our most important asset get by without any accountability for results? It’s hard to get better not knowing if the changes are improving results.

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Technology Helps Put the Power of Learning in the Employees' Hands

ATD Learning Technologies

As we progress on the digital front for our customers, internally we were still focused on classroom training. Much of our knowledge base existed in our most tenured employees, many of whom were approaching retirement yet still wanted to be valued and valuable.

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How to Increase Digital Fluency by 172%

Lemonade

Before the training, less than 1/3 of their employees felt confident recommending digital products to customers. Use Game-Based Learning to Make the Basics Fun Before your employees recommend a product to customers, they need to understand how it works and why it's beneficial.

Think Like a Start-Up, Act Like a Product Manager

CLO Magazine

They are not programmers themselves, nor do they build or operate the product. Above all, L&D must stop creating learning content and instead start directing employees (subject matter experts) to do so. Then they make design decisions based on what users want.

5 Business Cases that Call for Serious Games

Knowledge Guru

Do you really need a new gamification platform, or are you trying to follow the latest trends? We find that many organizations are faced with a problem more fundamental than helping people practice complex skills: helping employees acquire basic knowledge.

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9 Ways to Create Highly Effective Learning Videos

Hurix Digital

Video-based learning is not an unknown concept. Yet L&D pros are challenged with limited budgets, small teams, and a gap in demonstrating return on investment (ROI). Another report by CGS revealed that video-based learning is one of the top methods for effective learning.

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6 Clear Signs That Show Your Organization Needs an LMS Software

ProProfs

But how do you know that the time is ripe for your organization to embrace such a software platform? You can customize different courses with settings and configurations before assigning them to different learners. Absence of Knowledge Base.

Agile Businesses Need Agile Training

Kea

The traditional training paradigm is classroom-based, where monotonous lectures, crammed full of information don’t really foster retention. Moreover, such training is often broad-based and caters to the entire group. This would make curating content, based on job roles, a lot easier.

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The 10 Best MindTickle Alternatives

Continu

Each of these competitors bring engaging learning experiences, several integrations, and high-level customer support. Now that you know some of the challenges, here are 10 great MindTickle alternatives. Noted customers. Subscription based. Noted customers.

How To Identify Employees Training Needs And Improve Effectiveness of Training Programs

WalkMe Training Station

Do you know what they are? You probably know this already if your training budget has been cut. And yet, we all know how valuable employees training is to morale, productivity, and performance. Remember: the work you do is integral to the success of your organization. Design employees training based on organizational values. These needs relate to individual learning styles, timelines, skills gaps, and development objectives.

Performance Based eLearning

TalentLMS

For such reasons, it is critical to define the type of improvement you wish to achieve through your eLearning course: Is it information based? How do you achieve a performance boost in your learners? How do you convince them that this course will boost functionality in the employees?

Agile Businesses Need Agile Training

MagicBox

The traditional training paradigm is classroom-based, where monotonous lectures, crammed full of information don’t really foster retention. Moreover, such training is often broad-based and caters to the entire group. This would make curating content, based on job roles, a lot easier.

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How to Increase Digital Fluency by 172%

Lemonade

Before the training, less than 1/3 of their employees felt confident recommending digital products to customers. Use Game-Based Learning to Make the Basics Fun Before your employees recommend a product to customers, they need to understand how it works and why it's beneficial.

7 Signs That You Need An LMS For Your Business

LearnUpon

Although each LMS is different, the majority are cloud-based and allow you to create courses, enroll and report your users’ learning. Do I have to train remote learners? Do I have multiple groups of users to train? Do I need a centralized knowledge base?

Why the 70:20:10 model works for online training

Matrix

Since more and more of today’s work is knowledge-based, active adults know that sometimes it is impossible to separate learning from work. A very popular learning theory is based on the 70:20:10 model. It is based on three main sources of learning: Experiential learning: 70% of learning happens through job-related experiences, like taking on new responsibilities, taking part in projects or working groups or using feedback to try a new approach to an old problem.

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Why companies should consider the gamification of work

Matrix

Spending too much time doing the same thing is not appealing to anyone, no matter their age. And on top of that, newly grads are still figuring out what to do with their lives. With the right training, employees know they can change not only jobs, but industries as well.

The Ultimate Glossary of eLearning Terms

LearnUpon

Terminology can feel like buzzwords and jargon to the amateur but many are essential knowledge for the eLearning professional. It’s jam-packed full of helpful terms, bookmark it so that you are always in the know. CBT (Computer-Based Training). Classroom-Based Training.

The Importance of Extended Enterprise Learning for Business Development

Continu

You know the benefits of training your employees, but what value do you place on training stakeholders, suppliers, and even your customers? If you don’t focus on extended enterprise learning, now is the time to do so. One way to do this is with online certifications.

7 Tips To Create A Self-Paced eLearning Course

TalentLMS

However, there must be a foundation they can build on, such as a customized eLearning plan. They are also able to build skills and expand their knowledge base by observing and modeling the behaviors of others.

5 Key Ways to Improve Training and Development

GoConqr

With the emergence of new cloud-based software platforms, training companies face the threat of being replaced by online versions, especially for knowledge based training. On-site and in-person training still has a huge role to play, particularly for performance based training.

‘Best of Elearning! ’ Awards Honor 100 Top Solutions

mLevel

There is no better honor than to be nominated by users and customers of these best-in-class solutions.”. >> Filtering based on groups, date range, courses, activity and more. CUSTOMERS. It seamlessly handles off-the-shelf and custom courseware, instructor-led, “blended,” and virtual classes, videos, and a wide range of informal learning content. >> Rapid deployment: most customers are up and running in less than a month. >> CUSTOMERS.

They Might Not Need Training, Just a Little Support

Mindflash

The good news is that this “forgetting” can be overcome if we implement evidence-based interventions, and performance support is an effective intervention that can help people remember what they learned, when they need it, in order to perform. Performance support is about helping people solve the problem, “What do I need to know now to perform this task?” Would that do it?” Who knows if it will work unless you try it.

Curated Insights: The Human Side of Extracting Business Value from Information

CLO Magazine

But how do you meet that challenge? Is their role limited to setting up the processes and machines that spit out numbers and charts, or do we rely on the minds of humans to form the insights as a result of information they consume? Content curation is not a new phenomenon.

Building Informal Learning Habits

CLO Magazine

“There’s no substitute for experience” is a common adage for those who have learned by doing during a long career. Well-designed learning can help close an experience gap, but the expression still holds truth.