Tony Karrer
MARCH 3, 2008
Ranking, tagging, top stories Tags link back to the tagger's BluePages profile IBM owns more than 50 islands in Second Life. Firewalls - You can certainly install tools behind the firewall. You have to decide about inside the firewall vs. SaaS, but this shouldn't hold you back. No anonymous users.
Jay Cross's Informal Learning
JANUARY 10, 2009
Personalized customer service pays. Furniture.com began providing operator assistance to customers buying by phone. Customers increasingly pump their own gas, get answers to their questions without asking others, and interact directly with corporate systems. Training” extends outside the firewall.
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