Count What Counts
The Performance Improvement Blog
OCTOBER 8, 2010
Chip Conley, CEO of the boutique hotel company “Joie de Vivre” and author of Peak: How Great Companies Get Their Mojo from Maslow and a TED presenter , argues that companies should measure the intangibles, more specifically, “transformation”. Before you write me off as just another old hippie, hear me out.
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