Effectiveness Firewalls Knowledge Worker Security 
Jay Cross's Informal Learning
JANUARY 10, 2009
In the Age of Networks, customers can vanish and knowledge workers cross the chasm in the blink of an eye. customer obsession. ยท Effective training focuses on the learner, is learner-centric, and obsesses on learners. Half of a high-school grads lack the fundamental skills required of an entry-level knowledge worker.
Janet Clarey
APRIL 2, 2009
Challenges to SMBs: resources, culture, loss of control of information, fear of loss of productivity/abuse, security. For services outside the firewall, blockage continues to be an issue driven by such barriers as organizational culture, bandwidth limitations, security issues, IT resistance, and lack of resources. Action Plan.
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