Effectiveness Knowledge Work Methods Sun 
Jay Cross
MARCH 19, 2012
Clocks measure working hours instead of the sun. Frederick Taylor uses time-and-motion studies to find the one best way to do individual pieces of work. Mayo discovered the Hawthorne Effect, opening the study of motivation. Effective organizations are starting to look more like inverted pyramids. ASTD is born.
Jay Cross
JUNE 28, 2009
At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning. Make a hypothesis of cause and effect.
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