Effectiveness Knowledge Worker Social Software vendor 
Tony Karrer
DECEMBER 3, 2008
In my Ten Predictions for eLearning 2008 , my last prediction was: Prediction #10 => Knowledge Worker Skills - Just Beginning in 2008, Big in 2009 The discussion of knowledge work skills is going to be BIG. Tools to Make Reading & Research More Effective. June 1, 2008 was when Work Literacy Launched.
Jay Cross
JULY 17, 2012
Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. Person-to-person instruction is no longer cost-effective. Vendors churned out page-turners and shovelware. Workers learn their jobs in the course of doing their jobs.
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