Enterprise Knowledge Work Sun Trust 
Jay Cross
MARCH 19, 2012
Tomorrow I’m on a panel session on New Rules for the Enterprise 2020 at the Enterprise Learning! Clocks measure working hours instead of the sun. Frederick Taylor uses time-and-motion studies to find the one best way to do individual pieces of work. This requires information, knowledge, trust and credibility.
Jay Cross
JUNE 28, 2009
At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning.
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