Remove Groupware Remove Instant Messaging Remove Knowledge Management Remove Voice

The key to understanding what’s going on

Jay Cross

Extreme swings toward technology and institutions were Taylor’s Scientific Management, robber barons, Business Process Reengineering, and narrowly-defined eLearning (removing all the people to make it work.) We can have guards with machine guns rooting through everyone’s suitcases at the airport at the same time the power of the ‘net gives a louder and louder voice to the people. Knowledge management and corporate learning may never be the same.