Informal Learning Instant Messaging Knowledge Management ROI 
CLO Magazine
OCTOBER 23, 2012
Most of the effort in organizations has been focused on formal courses, but technology has generated new options, including facilitated mentoring and coaching, self-directed learning and collaborative learning. Lots of the opportunities to improve come through the network, through the people we learn with and from.
Jay Cross
JUNE 28, 2011
A workscape is a platform where knowledge workers collaborate, solve problems, converse, share ideas, brainstorm, learn, relate to others, talk, explain, communicate, conceptualize, tell stories, help one another, teach, serve customers, keep up to date, meet one another, forge partnerships, build communities, and distribute information.
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