Instant Messaging Knowledge Management Learning Environment Program 
ProProfs
JUNE 15, 2017
Let’s consider the case of WhatsApp, the most popular instant messaging app for smartphones at the moment. First, it helps to understand better if the training program is progressing in the right direction. Second, it ensures better knowledge retention. Believe me, your students/learners won’t like using it. 24/7 Support.
Jay Cross
JUNE 28, 2011
By contrast, instructional designers are accustomed to building new programs from the ground up, like architects who begin by chopping down trees and leveling contours so they can plan from a blank sheet of paper. Facility for online discussion, instant messaging, video conferencing. Four-factor Mobile Learning Framework 233.
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