2002 Firewalls Knowledge Worker Virtual World 
Jay Cross's Informal Learning
JANUARY 10, 2009
In this topsy-turvy world, few things are predictable. %&#* happens. The result is “blur,” a chaotic world moving so fast that it’s impossible to focus. It’s a nonlinear world. In the Age of Networks, customers can vanish and knowledge workers cross the chasm in the blink of an eye. Clocks run faster.
Jay Cross
APRIL 16, 2013
After all, they already have discussion boards and virtual classrooms and videoconference gear. Now it’s often more effective to take control by giving control, by letting “the invisible hand” self-organize worker learning. The organization establishes the goals and gives the workers flexibility in how to meet them. Try things.
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