2010 Attitudes Knowledge Worker Trust 
Jay Cross
JUNE 28, 2011
Industrial age workers created value in factories. Knowledge workers create value in workscapes. The workscaping viewpoint helps knowledge workers become more effective professionally and fulfilled personally. A sound workscape environment empowers workers to be all that they can be. Trust 276.
Jay Cross
JULY 17, 2012
Training departments are mired in Industrial Age, top-down attitudes, and that’s not playing well with Network Era, customer-focused workers. Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that. Network Era 2010 -.
Expert insights. Personalized for you.
64 
Let's personalize your content