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How to Replace Top-down Training with Collaborative Learning (2)

Jay Cross

Instead of rigid training sessions, the organization supplies a platform that nurtures self-directed learning. Companies accomplish the transition from Hierarchy to Collaborative by handing over more control to those that are closest to the customer. Conversation is the most important learning technology ever invented.

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Why Corporate Training is Broken And How to Fix It

Jay Cross

The Collaborative Organization 12. Collaborative Culture 15. Collaborative Motivation 16. Collaborative Infrastructure 17. Collaborative Learning 18. Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that.