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The key to understanding what’s going on

Jay Cross

Step one: forget everything you know about “business areas,&# “company codes&# and all of those System-defined clusters of people designed by System engineers for the benefit of the System. “Contrast that with the groupware approach to things where people are placed into groups defined organizationally or functionally.&#.

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Co-creation

Jay Cross

There’s a Process level above this that includes meta-learning, design principles, timing, and how humans tick: things that transcend individual cases. social network analysis. There’s also a level below that specifies the Place the learning or performance is happening. learning with peers. social software apps.