Analysis Design Groupware Magazine 
Jay Cross
MARCH 26, 2010
Step one: forget everything you know about “business areas,&# “company codes&# and all of those System-defined clusters of people designed by System engineers for the benefit of the System. “Contrast that with the groupware approach to things where people are placed into groups defined organizationally or functionally.&#.
Jay Cross
MAY 23, 2008
( Fortune Magazine ). There’s a Process level above this that includes meta-learning, design principles, timing, and how humans tick: things that transcend individual cases. social network analysis. The Times of London calls C.K. Prahalad “the No. 1 most influential management thinker in the world.&# expert locators.
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