Apple Business KM Metrics 
Jay Cross
NOVEMBER 18, 2009
Amy Graff: I teach students going into business (online). Holly MacDonald: We need to talk about outcomes and business results within our orgs/with clients, not focus on "how" - that is stuff that we talk about with each other. Thank you Apple with the iPhone! KM, TM, etc. kelly_smith01: Reminds me a bit of Rummler.
TechSmith Camtasia
AUGUST 23, 2013
Below is a YouTube video of me doing the presentation (not at TSW), which I’ve also summarized, along with more success metrics, for those who prefer to read. After six more months, Bhavya transitioned this role to the company’s formal knowledge management team where it could be better integrated into the other KM processes.
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