article thumbnail

Top 3 ways an intelligent learning platform helps you implement your best customer service training ideas

Matrix

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

article thumbnail

Does synchronous training fit the modern workplace?

TalentLMS

Powered by technology, self-paced (asynchronous) training is when employees control their own learning journey. You’ll hear the terms synchronous and asynchronous used a lot in conjunction with employee training programs. We’ve briefly touched upon the meaning of asynchronous learning. instant messaging.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Remote Training Ideas

Ed App

Self-paced learning, also called asynchronous learning, is a self-directed learning method where learners are given the chance to learn new content at their own pace and according to their learning style and preferences. 10 Customer service remote training activities. Remote training idea #5 – Adopt self-paced learning.

Ideas 52
article thumbnail

Your next employee training techniques are on this list!(Part 2)

eFront

The first type are the asynchronous courses. File sharing, shared working spaces, app integration, and instant messaging / conferencing are some features that make online collaboration a possibility. Soft skills like customer service and selling can be tackled with interactive approaches.