Remove Attitudes Remove Score Remove Survey Remove Work Styles
article thumbnail

What Is a Behavioral Assessment & How to Conduct It

ProProfs

This assessment can throw light on employees’ personality traits , attitudes, working styles, adaptability, willingness to learn, and leadership capacities. These pre-employment and pre-training behavioral assessments help you measure the following in employees: Attitude. Adaptability. Team player. Analytical skills.

article thumbnail

How to Conduct a Customer Service Assessment

ProProfs

Customer service assessments provide a quick and easy way to analyze skills and attitudes crucial for customer service roles. Depending on the type – scored or personality, such tests may provide a score/percentage or a personality analysis as the outcome. . Friendly attitude . Intrinsic motivation. Adaptability.