Remove Blogging Remove Customer Service Remove Plateau Remove ROI
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Veterans Affairs Learning University at Corporate University Week

Learning Visions

My live blogged notes from Corporate University Week. Use Plateau SaaS model as the TMS. ROI At the VA, we have to defend every penny. Alice Muellerweiss, Dean at Veterans Affairs Learning University Trained 200,000 in the first 9 months of the learning organization. Hard to log in, hard to pull records.

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Action Mapping for ELearning

eFront

Your trainings seem to be hitting the plateau. Think of an old goal in a Customer Service course: “Teach learners all about quality service.” The revised, action-driven goal can be “Teach learners how to increase customer registrations by 20% by Q4 of 2015.” You, and the performance evaluation committee.