CLO Magazine

AUGUST 17, 2023

From live chat and social media platforms to email and instant messaging, these channels allow businesses to engage with customers in real-time, satisfying their desire for instant connection and resolution. Rethinking contact center work means embracing digital channels that align with customers’ preferences.

Skills 72

Skills Develop Analytics Instant Messaging 72

CLO Magazine

JULY 14, 2023

Suddenly, technology could enable people to be available 24/7/365 via phone call, email or instant message. The good news is that it has the ability to change and meet this moment — we are not confined to our learned and acquired patterns. Helping a leader’s brain adapt more productive patterns starts with awareness.

Brain 41

Brain Pattern Coaching Instant Messaging 41

CLO Magazine

MAY 16, 2018

The workplace is increasingly connected, with 24/7 email, instant messaging and phone calls pulling employees into work matters both during and after work hours. This leaves part of the workforce with one less way to connect with one another, reducing the likelihood of effective message delivery. ” Technological Impact.

Communication 71

Communication Effectiveness Instant Messaging Diversity Training 71

CLO Magazine

OCTOBER 23, 2012

Former Thomson Reuters CLO Charles Jennings highlights the 70:20:10 framework for thinking about organizational learning: 10 percent of what we need to know to do our jobs comes from courses, 20 percent from mentoring or coaching, and 70 percent is learned on the job through independent initiative.

Performance Support 72

Performance Support Performance Mentoring Suite 72

CLO Magazine

FEBRUARY 20, 2013

According to the FDA, the most beneficial eating patterns include eating six small meals through the day when one is truly hungry as opposed to when a clock says it is time to eat. Consider current standby microlearning examples such as instant messaging, blogging and even the telephone and water cooler.

Scanning 72

Scanning Compliance Training microlearning Instant Messaging 72

CLO Magazine

JUNE 9, 2020

These platforms (more akin to People Analytics Technology ) take in data from HR tools, feedback platforms, emails, instant messages (such as Microsoft Teams and Slack for Business) and calendar meeting invites and use it to find patterns and trends. It’s time to consider evolving your leadership training.

Leadership 115

Leadership Change Coaching Instant Messaging 115