Remove Coaching Remove Document Remove Firewalls Remove Knowledge Worker
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Ten years after

Jay Cross's Informal Learning

In the Age of Networks, customers can vanish and knowledge workers cross the chasm in the blink of an eye. Supplement it with on-job learning, coaching, mentoring, apprenticeship, buddy systems, study groups, electronic libraries, and opportunities to try things out in the “real world.”. When does freezing water turn to ice?

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SMBs and Social Learning Technologies

Janet Clarey

For services outside the firewall, blockage continues to be an issue driven by such barriers as organizational culture, bandwidth limitations, security issues, IT resistance, and lack of resources. Document and share: learners should be actively creating rather than consuming knowledge. information/knowledge workers.

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Why Corporate Training is Broken And How to Fix It

Jay Cross

Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that. Internal Documents and Training. Internal company documents. Workers learn their jobs in the course of doing their jobs. Workers are disgruntled.