Coaching Document Knowledge Worker Social Software 
Janet Clarey
APRIL 2, 2009
provide up-front training/coaching, maintain content, allow for emergence during growth/maintenance, involve a broad cross-section of people, consider templates for consistency, identify super-workers/techies to pilot wikis, seek feedback/evaluate. Asked: Do you have a strategy for social media for learning? need access to SMEs.
Jay Cross
JULY 17, 2012
Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that. Training professionals acknowledge that social and collaborative activities account for most workplace learning, followed by self-directed learning. Learning Mode.
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