Communication Instant Messaging Social Software Tagging 
Jay Cross
MARCH 26, 2010
Here’s a mid-2003 article from an internal newsletter from Deloitte: Social Software: Get Affiliated. Social Software: Get Affiliated. Want to understand the emerging world of social software? While the technology is nothing spectacular, social software is one of the catalysts of the change.
Jay Cross
DECEMBER 7, 2009
Twenty years ago, colleagues at far-flung enterprises communicated by phone, mail and fax. The use of instant messaging migrated from high school to corporate life. Expertise locators connect workers to people with answers; social software connects them with friends and colleagues. The world moved at a slower pace.
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