Communities of Practice Custom Services Social Network Analysis 
Jay Cross
MARCH 29, 2015
Here’s a summary of the Working Smarter Fieldbook : While learning is ascendant, training is in decline, for workers are embracing self-service learning; they learn in the context of work, not at some training class divorced from work.
Jay Cross
NOVEMBER 18, 2009
Jenna Papakalos: Communities of practice belong to training. Christy Confetti Higgins: Could IDs be community advocates? What I hear right now is a lot about information services - becoming information experts in the organization and connecting employees to people and content to enable their work. Cynan: yeah.
Jay Cross's Informal Learning
JULY 12, 2010
Use amateur video and blogs to distribute information while it’s still fresh. Morris: In Return on Learning , Donald Vanthournout and his associates on Accenture’s Capability Development team claim that their firm achieved an ROI of 353% on its commitment to enterprise learning.
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