Communities of Practice Knowledge Work Program Social Network 
Jay Cross
APRIL 6, 2013
Knowledge work has evolved into keeping up and taking advantage of connections. Effective managers encourage their team members to buddy up on projects, to shadow others and to participate in professional social networks. Members of CoPs develop and share knowledge, values, recommendations and standards.
Jay Cross
JUNE 28, 2009
At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. It’s the one qualitative factor all networks depend upon.”. The impacts of collaboration-based knowledge work are accelerating.
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