ID Reflections

AUGUST 28, 2012

Activity streams and collaboration platforms can enhance and support such awareness but not replace it. While I have always been an advocate of informal learning (immensely grateful to Jane Hart, Harold Jarche, Jay Cross and the ITA for showing the way) and communities of practice, I am now becoming an evangelist of both.

Stock 124

Stock Skype Knowledge Worker Community 124

Living in Learning

AUGUST 23, 2009

If knowledge workers are not in training, they must be at work. Here again, we must have advance knowledge of the work context. We cannot stream a 15-minute program to a sales rep in front of a client. Streamed audio likely came out of a decision that considered burning CDs as an alternative.

Performance Support 113

Performance Support Design Support Instructional Design 113

Jay Cross

MARCH 14, 2010

Training directors see learners; everyone else sees workers or employees.). Knowledge Workers. The knowledge worker’s objective is to learn what it takes to do the best she can. A great industrial worker might be half again as productive as his middle-of-the road peer. These people need the room to excel.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross

JULY 17, 2012

Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that. Instead, managers should inspire workers, set expectations, and get out of the way. Feeds, Tweets, streams. How workers connect to colleagues and knowledge.

Corporate eLearning 71

Corporate eLearning Compliance Training Blended Learning Training 71