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Performance Support

Clark Quinn

Jay does speak to this in his post, but I'm not sure that the adoption of Enterprise 2.0 These resources are rich information bases, expertise locators, learning enablers, etc. EPSS was the interview - easy to use and understand forms layered on top of the software application. really gets you performance support.

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How to Replace Top-Down Training with Collaborative Learning (3)

Jay Cross

Technological infrastructure for social learning. Work and learning are converging, and as this change happens, the infrastructure of the old corporate learning must go – things like traditional one-size-fit-all in-person training seminars. Early personal computing was based on corporate computing. INFRASTRUCTURE.