[from gminks] Social Learning Measurement : eLearning Technology
Tony Karrer
APRIL 15, 2009
A lot of them are for environments that face the customer, but some are for internal. As an example, we might be focusing on Customer Loyalty. Pretty soon, well also see the advent of reputation management, auto-generated ONA maps, and new reports on stuff like sentiment analysis, key influencers, and "hot" topics.
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