article thumbnail

LMS Demo Do’s and Don’ts

Talented Learning

After receiving the vendor RFP responses and confirming we were only evaluating highly qualified partner options, we invited the four vendors in each opportunity onsite to present their company and solution. Don’t quote customer retention rates without giving real context. You have a 98% customer retention ratio?

article thumbnail

Learning System Vendors Support Ratings

eLearning 24-7

There has never been an accurate number of how many learning system vendors actually have a training department, let alone trainers who provide said training, or customer education. Do you constantly provide training to your support agents (technical/customer)? I hope the answer is yes. If yes, are the courses online?

vendor 50
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Pick the WRONG Learning System

eLearning 24-7

That said when it involves your employees (and retaining them) and your customers (and increasing sales), you may wish to think of another way to solve the problem, rather than just acquiescing. Blasting out an RFP to everyone or dozens of vendors is an awful idea. Ask everyone at your company, etc. Yes, listen. Demo Rules.

article thumbnail

Ultimate eLearning terms you should know: Part 2 (M-Z)

LearnUpon

One of the main benefits of open source platforms like Moodle is that they’re free and can be highly customized. RFP (request for proposal ): Document prepared by organizations to help assess LMS vendors during a selection process.

article thumbnail

The Ultimate Glossary of eLearning Terms

LearnUpon

CRM (Customer Relationship Management). A customer relationship management system manages all your company’s relationships and interactions with your current and future customers. It helps you improve your profitability and retain customers. Customer Training. Customer User Data. EE (Extended Enterprise).