TechSmith Camtasia

AUGUST 10, 2020

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Real-life example.

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Hurix Digital

JANUARY 4, 2024

In this blog post, we will delve into the characteristics, use cases, and benefits of attended and unattended bots, providing you with the insights you need to make informed decisions. This allows agents to focus on providing personalized and efficient service.

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TalentLMS

MARCH 15, 2019

A brand-new ticketing system and the new Knowledge Base have arrived to complement the Mega Help Menu. You can also rate the experience, so we make sure we’re constantly delivering exemplary customer service. We also improved UI & UX across the ticketing system and Knowledge Base. Ticketing System.

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MobileTrain

MARCH 11, 2024

This article will focus on retail marketing managers and explore why providing your frontline employees with real-time information about your brand and products or services is important. And with real-time information, I mean a virtual assistant able to provide them with brand-related content when needed.

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Learningtogo

MARCH 29, 2018

The purpose of this quick start guide is to move from the #8 trend of “ science-based learning ” to action. Brain science supports the idea that content needs to be repeated to open and widen multiple neuropathways to the same information. What people care about isn’t information, but how to USE the information to do something.

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eLearningArt

MARCH 19, 2018

The purpose of this quick start guide is to move from the #8 trend of “ science-based learning ” to action. Brain science supports the idea that content needs to be repeated to open and widen multiple neuropathways to the same information. What’s your #1 tip for [ACME customer service reps] to [handle an angry customer]?

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