Bob Mosher: Performance Support and Learning at the Moment of Need #ls2010
Learning Visions
MARCH 23, 2010
What are performance support tools being used to support the final 3 moments of need: searchable docs wikis help desk The guy next to us -- (“we are instinctively beggars by design” – we ask the guy next to us, but he is an FTE…may not know…but we’re not teaching independence. Link effectiveness to context. We need to be more agile!
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