Effectiveness Instant Messaging KM Resources 
TalentLMS
MAY 12, 2015
Explaining your front line employees how to manage customer calls effectively is explicit knowledge. The tools that aid in this process include: Instant messaging and intranet forums. Imagine acquiring access to job-saving resources in a blink of an eye! This knowledge is mostly experiential.
TalentLMS
MAY 12, 2015
Explaining your front line employees how to manage customer calls effectively is explicit knowledge. The tools that aid in this process include: Instant messaging and intranet forums. Imagine acquiring access to job-saving resources in a blink of an eye! This knowledge is mostly experiential.
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