Effectiveness Instant Messaging KM Support 
TalentLMS
MAY 12, 2015
Explaining your front line employees how to manage customer calls effectively is explicit knowledge. The tools that aid in this process include: Instant messaging and intranet forums. Mentoring: Is the support given by experts to novice to support their own learning? This knowledge is mostly experiential.
TalentLMS
MAY 12, 2015
Explaining your front line employees how to manage customer calls effectively is explicit knowledge. The tools that aid in this process include: Instant messaging and intranet forums. Mentoring: Is the support given by experts to novice to support their own learning? This knowledge is mostly experiential.
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