Effectiveness Off-shore Outsource Statistics 
Matrix
OCTOBER 5, 2022
Many organizations have either invested in artificial intelligence (AI) solutions or outsourced their customer service in an effort to lower spending. However, these solutions are not always great since state-of-the-art AI is rather costly, and off-shore call centers may come with m ore disadvantages than perks.
CLO Magazine
MARCH 1, 2017
This strategy involves a significant use of outsourcing, offshoring, temporary contract employees and sometimes hiring fully competent individuals so that no additional training and development is needed. Performance consultants must be able to hand off non-learning solutions to others or develop the capability to deliver them.
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