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What is customer training? Benefits and how to successfully create it

Matrix

However, these solutions are not always great since state-of-the-art AI is rather costly, and off-shore call centers may come with m ore disadvantages than perks. Another effective way to deliver customer training is by addressing the pain points of the customer base. Customer training best-practice examples.

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The CLO’s Critical Role: Nine Areas for Action

CLO Magazine

This strategy involves a significant use of outsourcing, offshoring, temporary contract employees and sometimes hiring fully competent individuals so that no additional training and development is needed. Performance consultants must be able to hand off non-learning solutions to others or develop the capability to deliver them.

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