Firewalls Learning Strategy Social Social Software 
Janet Clarey
APRIL 2, 2009
SMBs & Social Media (Sum Total). Some notes: Polls: Most attending work in L&D with some HR, IT, and learning services providers. Goals pretty evenly spread among rapid e-learning (consumption and development), reduce costs, support informal learning, improve productivity.
Jay Cross
JULY 17, 2012
What worked twenty years ago doesn’t work well in the social, always-on, networked world of business we now inhabit. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. Malcolm Knowles pointed out that adults learn differently than children.
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