Groupware Performance Reputation Virtual World 
Jay Cross
MARCH 26, 2010
Want to understand the emerging world of social software? “Contrast that with the groupware approach to things where people are placed into groups defined organizationally or functionally.&#. Learning, according to Cross, can be defined as optimizing the performance of your social network. Social Software: Get Affiliated.
Jay Cross
MAY 23, 2008
1 most influential management thinker in the world.&# My focus is shifting to the performance of connections. Performance is what it’s all about; that deals with organizational objectives and metrics, the impact of learning, and how performance improvement is implemented. reputation management. Co-creation.
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