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The key to understanding what’s going on

Jay Cross

“Contrast that with the groupware approach to things where people are placed into groups defined organizationally or functionally.&#. Learning, according to Cross, can be defined as optimizing the performance of your social network. “Reputation has to factor into it,&# he added. It’s your network.

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Co-creation

Jay Cross

My focus is shifting to the performance of connections. Performance is what it’s all about; that deals with organizational objectives and metrics, the impact of learning, and how performance improvement is implemented. There’s also a level below that specifies the Place the learning or performance is happening.