IBM Knowledge Management Knowledge Worker Learning Strategy 
Janet Clarey
APRIL 2, 2009
Reviewed: Social networking services (corporate learning applications): To identify experts on a topic – most “knowledge” exists in the heads of employees; To reduce the time to find connections and answers to questions; extend relationships beyond traditional classroom instruction and e-learning courses. need access to SMEs.
Jay Cross
JUNE 28, 2011
Industrial age workers created value in factories. Knowledge workers create value in workscapes. In most cases, the knowledge work pays the freight; the informal learning comes along for the ride. The workscaping viewpoint helps knowledge workers become more effective professionally and fulfilled personally.
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