Informal Learning Instant Messaging Mentoring Social Software 
Jay Cross
MARCH 26, 2010
The 50,000 foot view of what’s going on in social networks and informal learning has changed very little In the last five years. Here’s a mid-2003 article from an internal newsletter from Deloitte: Social Software: Get Affiliated. Knowledge management and corporate learning may never be the same.
Jay Cross
DECEMBER 7, 2009
Today’s organizations are learning the power of people working together in real time. The use of instant messaging migrated from high school to corporate life. Expertise locators connect workers to people with answers; social software connects them with friends and colleagues. The problem?
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